irama Casino & Sportsbook FAQ
Users of irama ask questions across several topics. Account setup and verification — how to register, what documents are needed, how to recover a password. Payment flows — which payment methods irama supports, how long deposits and withdrawals take, whether there are fees. Game mechanics — how football betting on Liga 1 and Piala AFF works, how live-dealer table settlement happens, what slot game features mean. Security and compliance — how your data stays protected, what happens if you access irama from a restricted jurisdiction, how to contact support if something goes wrong.
This page answers the questions we hear most often. The answers below cover account registration, KYC verification, payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game rules, and account management. If your question is not answered here, our support team is available through your account dashboard.
For detailed account terms and conditions, see our terms and conditions page. For information about data protection and privacy, see our privacy policyFor legal and jurisdiction information, see our legal noticeIf your question is urgent or technical, contact our support team directly — they respond within standard timelines during business hours.
- Account and registrationhow to start, KYC verification, password recovery, multi-account policy
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; fees; processing times
- Game mechanics and rulesfootball betting, live-dealer tables, slots, esports, demo mode, promotion codes
- Account management and supportpreferences, activity pause, contact channels, document requirements
Read the answers below for guidance on account setup, payments, games, and support. Answers are grouped by topic for easy navigation. If you need help beyond what is listed here, contact our support team through your account dashboard.
Account and registration
No. We do not permit one person to maintain multiple accounts on irama. Each account is personal and non-transferable. If we detect that you are operating more than one account, we may suspend all accounts and forfeit any balance. Duplicate accounts are opened sometimes by accident (using a different email or username) — if this happens, contact our support team and we will help you consolidate. Duplicate accounts are also sometimes opened intentionally to exploit promotions or avoid account restrictions — we treat these as violations of our terms and may permanently close your account.
We at irama require two documents for account verification. First, a government-issued ID (passport, national identity card, or driver's licence) showing your name, date of birth, and ID number. Second, proof of address — a utility bill, bank statement, or government letter dated within the past 3 months, showing your name and address. Your address must match the address you entered during registration. If your documents are unclear, out of date, or do not match your account details, verification will be delayed — resubmit clearer images or corrected information. Verification typically completes within one business day. During busy periods or public holidays like Idul Fitri or Imlek, processing may take longer.
Payments and transactions
irama does not charge fees on deposits or withdrawals. Your payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge fees according to their own policies — check your payment provider's terms. We do not control or receive these fees. If your payment provider charges a fee, that fee is deducted from your transfer before it reaches irama. When you withdraw from irama, your payment provider may also charge a fee on the receiving end — again, we do not control this. Always check your payment provider's fee schedule before depositing or withdrawing if you want to know the full cost.
We support deposits at various levels to accommodate different users. Each payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) has its own minimum and maximum transfer limits. These limits are set by the payment provider, not by irama. During deposit, you will see the minimum and maximum for your chosen method. Most e-wallets and bank transfer methods allow deposits from a few thousand to several million units. If your intended deposit amount falls outside a payment method's range, try a different method. If all methods are unavailable or unsuitable, contact our support team for guidance. Your payment provider may also limit daily or monthly transfer amounts — these are separate from irama's deposit ranges.
Game mechanics and rules
Demo mode is available for selected games on irama — primarily slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you play with virtual credit without using your real balance. You can explore game features, understand how paylines work, and practice betting patterns risk-free. Demo mode does not track real winnings — any virtual winnings stay in demo and cannot be withdrawn or converted to real balance. Demo mode is reset regularly. To access demo mode, look for a "Demo" or "Practice" button on the game page. Not all games offer demo mode — live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are real-money only, as are football and esports markets.
Promotion codes are entered during account registration or in your account settings. During signup, look for a field labeled "Promo code" or "Bonus code" — enter your code there before completing registration. If you have already opened your account and want to add a promotion code, go to your account dashboard, select "Settings" or "Promotions", and look for a code entry field. Each code has terms — minimum deposit, game restrictions, wagering requirements, expiry date. Read the code's terms before entering it. If your code is invalid, expired, or does not match your account tier, the system will notify you. If you need help with a promotion code, contact our support team with the code details.
Account preferences are managed through your account dashboard under "Settings" or "Preferences". You can adjust notification settings (email, SMS), language, currency display, and payment method defaults. For account security, you can update your password, enable two-factor authentication, and manage login sessions. If you want to pause your account temporarily without closing it permanently, you may be able to request a online paymentef suspension through your support channel — explain your reason and desired pause length, and our team will evaluate your request. Permanent account closure is also an option if you want to stop using irama entirely. Closing your account does not delete your data immediately — we retain it for legal and regulatory compliance. If you have questions about specific preferences or pause options, contact our support team.
Support and security
Our support team is reachable through your account dashboard — log in, select "Support" or "Contact Us", and describe your issue. We aim to respond to all support requests within one business day during standard hours. For urgent matters, select "Urgent" or "Priority" in your request. You can also reach support through email by using the contact address listed in your account area or in our legal notice page. When you contact support, include your account username, the date and time of the issue, and a clear description of what happened. If you have a screenshot or documentation, attach it. Support in English is available. Response times may extend during peak periods or public holidays like Idul Adha.