irama Privacy Policy
This page describes what we collect when you use irama and how we keep that data protected. We collect personal information during account registration, identity verification, and payment processing. Our commitment is to handle your data securely, use it only for legitimate purposes, and be transparent about how third parties access it.
We at irama operate across multiple jurisdictions and payment systems — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Your data flows through these systems according to their own privacy practices. We describe below what we collect, how we use it, and what rights you have.
If you have questions about your data or how we handle it, contact us through your account dashboard or email. We respond to all data inquiries within standard timelines.
What we collect on irama
We collect data in several categories. First, account information: your email address, username, password (encrypted), and account creation date. Second, identity information: your full name, date of birth, government-issued ID number, and proof of address. Third, payment information: your payment method (e-wallet or bank account), transaction history, and deposit/withdrawal records. Fourth, gameplay data: bets placed, games played, winnings, losses, and account balance history.
We also collect technical data: your IP address, device type, browser information, and access logs. This helps us detect fraud, prevent unauthorized access, and understand how users interact with irama. We do not track your activity outside our platform.
We collect this data because it is necessary for account operation, legal compliance (KYC and anti-money-laundering rules), fraud prevention, and customer support. We do not collect data beyond what is needed for these purposes.
Your identity data is mandatory on irama
We require full KYC verification before you can withdraw funds. This is a legal requirement we enforce consistently. Without verification, your account cannot access withdrawal features.
How we use your data
We use your data for account management, payment processing, and legal compliance. Your email is used for account notifications and password recovery. Your identity information is used to verify your age and eligibility, comply with anti-money-laundering regulations, and prevent fraud. Your payment information is used to process deposits and withdrawals.
Your gameplay data is used to settle bets, calculate winnings, and maintain your account history. We use technical data to detect suspicious activity, prevent unauthorized access, and improve platform security. We do not use your data for marketing purposes unless you explicitly opt in.
We may use aggregated, anonymized data (data that cannot identify you) to understand platform usage patterns, improve our services, and comply with regulatory reporting requirements. This aggregated data does not identify you personally.
Third parties and data processors
We share your data with third parties only when necessary for account operation or legal compliance. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies, and we recommend reviewing them.
We use identity verification services to confirm your age and eligibility. These services receive your name, date of birth, and ID information. We use fraud detection services that analyze your account activity to identify suspicious patterns. We may share data with legal authorities if required by law or court order.
Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than where you live. We ensure that all data processors meet security standards equivalent to our own, regardless of location.
We do not sell your data
We never sell personal information to third parties for marketing or other purposes. We share data only with service providers who help us operate irama and with legal authorities when required by law.
Data security and retention
We use industry-standard encryption and security practices to protect your data. Your password is encrypted and never stored in plain text. Payment information is tokenized — we do not store full card or account numbers. Our servers use firewalls, intrusion detection, and regular security audits.
We retain your data for as long as your account is active and for a period after closure to comply with legal requirements. Identity information is retained for anti-money-laundering compliance. Gameplay data is retained for settlement and dispute resolution. Once retention periods expire, we delete or anonymize your data.
If you believe your account has been compromised or your data has been accessed without authorization, contact us immediately through your account dashboard. We will investigate and take appropriate action to secure your account.
Your rights regarding your data
You have the right to access your personal data. You can view your account information, identity details, and transaction history through your account dashboard. You have the right to request corrections if your data is inaccurate. Contact our support team with details of the correction needed.
You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we will delete your data according to our retention schedule. You have the right to data portability — we can provide your data in a standard format if you request it.
You have the right to opt out of non-essential communications. You can manage your notification preferences through your account settings. You cannot opt out of essential communications like account security alerts or legal notices.
Cookies and tracking
We use cookies to maintain your login session, remember your preferences, and analyze how you use irama. Cookies are small files stored on your device. You can disable cookies through your browser settings, but this may affect platform functionality.
We use analytics tools to understand user behaviour — which games are popular, which payment methods are used most, which features need improvement. This data is aggregated and does not identify you personally. We do not use tracking pixels or third-party trackers that follow you across the internet.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of irama after changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account and request deletion of your data according to our retention schedule.
Contact us about your data
If you have questions about this privacy policy, want to access your data, or need to report a data security concern, contact us through your account dashboard or email. Our team responds to all data inquiries within standard timelines. For legal or compliance questions about data handling, use the contact channels listed on our legal notice page.
We are committed to protecting your privacy and handling your data responsibly. This policy reflects that commitment. Thank you for trusting irama with your information.
Legal and jurisdiction details
Service availability
We at irama offer our services only in jurisdictions where local law permits online wagering and gaming. Our service availability is determined by applicable regulations in each region, and we comply with all legal requirements in the jurisdictions where we operate. We do not offer our services in jurisdictions where online gaming is prohibited by law.
Users accessing irama from any location are responsible for verifying that their access and use comply with the laws of their own jurisdiction. We do not provide legal advice regarding local regulations, and we do not make representations about the legality of our services in any specific jurisdiction. If you are uncertain about the legal status of online gaming in your location, we recommend consulting with a local legal professional before accessing our platform.
We reserve the right to restrict or deny access to our services from any jurisdiction at any time, with or without notice. If we determine that a user is accessing irama from a jurisdiction where our services are not permitted, we may suspend the account and return any remaining balance to the user's original deposit method according to standard processing timelines. This action is taken to ensure compliance with applicable law and to protect both the user and irama.
Account eligibility
To open and maintain an account on irama, you must meet the eligibility requirements set by applicable law in your jurisdiction. We require all users to complete identity verification (KYC) and provide proof of address before accessing certain features or withdrawing funds. This verification process is mandatory and applies to all accounts without exception.
Your account is personal and non-transferable. You are solely responsible for the activity on your account and for maintaining the confidentiality of your login credentials. We do not permit account sharing, and you must not allow others to access or use your account. If we detect unauthorized access or account sharing, we reserve the right to suspend or close the account and forfeit any balance.
We do not make age-based eligibility determinations through our platform. Users are responsible for confirming that they meet all eligibility requirements under applicable law before accessing irama. By opening an account, you represent that you are eligible to use our services under the laws of your jurisdiction. We rely on this representation, and any false information provided during account opening may result in account closure and forfeiture of funds.
Local-law responsibility
Users are solely responsible for ensuring that their access to and use of irama comply with all applicable laws and regulations in their jurisdiction. We do not provide legal advice, and we do not make representations about the legality of online gaming in any specific location. It is your responsibility to research and understand the legal status of online wagering and gaming in your area before using our platform.
Different jurisdictions have different rules regarding online gaming, betting, and casino services. Some jurisdictions permit these activities under specific conditions; others prohibit them entirely. We operate only in jurisdictions where we have determined that our services are legally permissible. However, we cannot guarantee that all jurisdictions' laws are accurately reflected in our service availability decisions, and we do not accept liability for users who access irama from jurisdictions where such access may be illegal.
If you access irama from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We are not responsible for any legal consequences you may face as a result of such access. We strongly recommend that you verify the legal status of online gaming in your jurisdiction before opening an account or placing any bets or wagers on our platform.
Data and privacy scope
We collect personal data from all users as part of our account opening and verification process. This data includes your name, email address, date of birth, identity document information, proof of address, and payment method details. We collect this data to comply with legal requirements (KYC and anti-money-laundering regulations), to verify your identity, to process deposits and withdrawals, and to prevent fraud.
Your data is stored securely and is accessible only to authorized irama staff and our trusted service providers. We do not sell your data to third parties. We may share your data with payment providers, identity verification services, and legal authorities if required by law. For a complete explanation of how we collect, use, and protect your data, please review the sections above in this privacy policy.
We use industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. However, no security system is completely impenetrable, and we cannot guarantee absolute protection. If you believe your account has been compromised or your data has been accessed without authorization, contact us immediately through your account dashboard. We will investigate and take appropriate action to secure your account.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or concerns about our data handling practices, you can contact us through the channels listed on our legal notice page. We maintain dedicated channels for legal and compliance matters, and we respond to all inquiries within a reasonable timeframe — typically within five to ten business days, depending on the complexity of your inquiry.
For urgent matters or disputes that require immediate attention, you may escalate your case through our support dashboard. We will prioritize escalated cases and provide a response as quickly as possible. If you are not satisfied with our response, you may pursue further action through the dispute resolution procedures outlined on our legal notice page.
We are committed to transparency and fair dealing in all legal and compliance matters. If you have concerns about how we operate or how we handle your data, we encourage you to contact us directly. We will work with you to address your concerns and find a fair resolution.