iramaLegal Notice

This legal notice sets out the framework under which we at irama operate. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.

irama operates as an online gaming and sportsbook platform. We offer football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer casino tables, slot games, and esports betting. We process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All services are subject to the terms and conditions outlined below.

This notice covers service availability, account eligibility, local-law responsibility, data protection, and contact information for legal inquiries. For detailed account terms, see our terms and conditionsFor privacy information, see our privacy policy

Service availability and jurisdiction

We at irama offer our services only in jurisdictions where local law permits online gaming, sportsbook betting, and live-dealer casino services. We do not determine which jurisdictions are legal or illegal — that is a matter of local law. We operate where we have determined that our services are legally permissible under applicable regulations.

Users accessing irama from any location are responsible for verifying that their access and use comply with the laws of their own jurisdiction. We do not provide legal advice regarding local regulations. If you are uncertain about the legal status of online gaming in your location, we recommend consulting with a local legal professional before accessing our platform.

We reserve the right to restrict or deny access to our services from any jurisdiction at any time. If we determine that a user is accessing irama from a jurisdiction where our services are not permitted, we may suspend the account and return any remaining balance to the user's original deposit method according to standard processing timelines.

We do not operate in prohibited jurisdictions

If your jurisdiction prohibits online gaming or sportsbook betting, we urge you not to use irama. Non-compliance with local law is your responsibility, not ours.

Account eligibility and verification

To open and maintain an account on irama, you must meet the eligibility requirements set by applicable law in your jurisdiction. We require all users to complete identity verification (KYC) and provide proof of address before accessing certain features or withdrawing funds. This verification process is mandatory and applies to all accounts without exception.

Your account is personal and non-transferable. You are solely responsible for the activity on your account and for maintaining the confidentiality of your login credentials. We do not permit account sharing, and you must not allow others to access or use your account. If we detect unauthorized access or account sharing, we reserve the right to suspend or close the account.

We do not make age-based eligibility determinations through our platform. Users are responsible for confirming that they meet all eligibility requirements under applicable law before accessing irama. By opening an account, you represent that you are eligible to use our services under the laws of your jurisdiction.

Local-law responsibility

Users are solely responsible for ensuring that their access to and use of irama comply with all applicable laws and regulations in their jurisdiction. Different jurisdictions have different rules regarding online gaming, betting, and casino services. Some jurisdictions permit these activities under specific conditions; others prohibit them entirely.

We operate only in jurisdictions where we have determined that our services are legally permissible. However, we cannot guarantee that all jurisdictions' laws are accurately reflected in our service availability decisions. We do not accept liability for users who access irama from jurisdictions where such access may be illegal.

If you access irama from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We are not responsible for any legal consequences you may face as a result of such access. We strongly recommend that you verify the legal status of online gaming in your jurisdiction before opening an account.

Service availability: irama operates only where local law permits. Users must verify compliance with their own jurisdiction's law.
Account eligibility: Users must meet all eligibility requirements under applicable law and complete KYC verification.
User responsibility: Users are solely responsible for ensuring their access and use comply with local law.
Account security: Users must maintain confidentiality of login credentials and not permit account sharing.

Data protection and privacy

We collect personal data from all users as part of our account opening and verification process. This data includes your name, email address, date of birth, identity document information, proof of address, and payment method details. We collect this data to comply with legal requirements (KYC and anti-money-laundering regulations), to verify your identity, to process deposits and withdrawals, and to prevent fraud.

Your data is stored securely and is accessible only to authorized irama staff and our trusted service providers. We do not sell your data to third parties. We may share your data with payment providers, identity verification services, and legal authorities if required by law. For a complete explanation of how we collect, use, and protect your data, please review our privacy policy

We use industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. However, no security system is completely impenetrable. If you believe your account has been compromised or your data has been accessed without authorization, contact us immediately through your account dashboard.

Contact for legal and compliance inquiries

If you have legal questions, compliance inquiries, or concerns about how irama operates, you can contact us through the following channels. Our legal team responds to all inquiries within a reasonable timeframe — typically within five to ten business days, depending on the complexity of your inquiry.

For urgent matters or disputes that require immediate attention, you may escalate your case through our support dashboard. We will prioritize escalated cases and provide a response as quickly as possible. If you are not satisfied with our response, you may pursue further action through the dispute resolution procedures outlined in our terms and conditions

We are committed to transparency and fair dealing in all legal and compliance matters. If you have concerns about how we operate or how we handle your account, we encourage you to contact us directly. We will work with you to address your concerns and find a fair resolution.

Dispute resolution

If you believe we have settled a bet or game outcome incorrectly, or if you have a dispute with irama, contact our support team with specific details. We will review your case and respond within standard timelines. If we find an error, we will correct your account immediately. If we find no error, we will explain our decision in detail.

If you remain unsatisfied after our review, you may escalate your case through our legal inquiry channels. We will investigate further and provide a final response. Our goal is fair resolution of all disputes.

Changes to this notice

We may update this legal notice from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of irama after changes take effect constitutes acceptance of the updated notice. If you do not agree with changes, you may close your account and withdraw your balance.

Detailed legal and jurisdiction information

Service availability

We at irama offer our services only in jurisdictions where local law permits online wagering and gaming. We do not operate in jurisdictions where such activities are prohibited by law. Our service availability is determined by applicable regulations in each region, and we comply with all legal requirements in the jurisdictions where we operate. We do not make representations about the legality of our services in any specific jurisdiction, and we do not provide legal advice regarding local regulations.

Users accessing irama from any location are responsible for verifying that their access and use comply with the laws of their own jurisdiction. We do not determine whether your jurisdiction allows access — that responsibility lies with you. Our platform is accessible to users in supported territories, but we do not actively promote or solicit customers in regions where local law restricts or prohibits online gaming, sportsbook betting, or live-dealer casino services.

Access to irama is controlled through standard geolocation and account verification checks. These checks help us comply with local regulations in territories where we operate. If our systems detect access from an unsupported jurisdiction, account functionality may be restricted. This is not a punishment but a legal compliance measure. We regularly review our service availability in light of changing legislation. If a jurisdiction legalizes online gaming, we evaluate entry. If regulations tighten, we adjust access accordingly. Our goal is legal operation in all markets we serve.

Account eligibility

Account eligibility on irama is determined by local law applicable to your jurisdiction. We require account holders to meet their own jurisdiction's minimum age and eligibility requirements for online gaming. During account registration, you declare that you meet these requirements. Our KYC process verifies your identity and age through government-issued documentation. We do not set a universal age minimum across all jurisdictions — instead, we defer to local law. In territories where the legal minimum is 18, we verify age . In territories with different thresholds, we apply those standards. You are responsible for ensuring you meet your jurisdiction's eligibility criteria before creating an account.

Account eligibility also requires that you are not a duplicate user, are not using false identity, and have not been prohibited from gaming by applicable authority. Once an account is opened and verified, eligibility is reviewed periodically. If circumstances change (you move to a restricted jurisdiction, for example), your account access may be adjusted to comply with local law. We notify you of any eligibility changes via email. Your account is personal and non-transferable. You are solely responsible for the activity on your account and for maintaining the confidentiality of your login credentials.

We do not permit account sharing, and you must not allow others to access or use your account. If we detect unauthorized access or account sharing, we reserve the right to suspend or close the account and forfeit any balance. By opening an account with irama, you represent that you are eligible to use our services under the laws of your jurisdiction and that all information you provide is accurate and truthful.

Local-law responsibility

You are responsible for understanding the laws of your jurisdiction before accessing irama. Online gaming, sportsbook betting, and live-dealer casino services are regulated differently across the world. In some places, they are fully legal and regulated. In others, they are prohibited or restricted to licensed operators. In still others, regulations are unclear or in flux. irama operates where we believe services are legally permitted, but we cannot guarantee that your personal use complies with all applicable laws. You must verify independently that access and use of irama is lawful in your jurisdiction. This includes checking national, regional, and local regulations. If you are uncertain, seek legal advice before creating an account.

If your jurisdiction prohibits online gaming or sportsbook betting, we urge you not to use irama. We do our best to restrict access through geolocation and account verification, but we cannot police user behaviour beyond our technical controls. Non-compliance with local law is your responsibility, not ours. We advise users to respect the laws of their own jurisdiction and not use our platform if doing so would violate those laws. If you access irama from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We are not responsible for any legal consequences you may face as a result of such access.

We reserve the right to suspend or close any account if we determine that the user is accessing irama from a jurisdiction where our services are not permitted. In such cases, we will return any remaining balance to the user's original deposit method according to standard processing timelines. We take our legal obligations seriously and will cooperate with all legitimate legal and regulatory requests from authorities in jurisdictions where we operate.

Data and privacy scope

We collect account holder data for several purposes: identity verification (KYC), anti-money-laundering compliance, account security, settlement, and customer support. During registration, we collect your name, date of birth, address, email, phone number, and government-issued ID. We store this data securely and use it only for the purposes listed above. Your payment method data (e-wallet account numbers, bank details) is handled by our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI). We do not store full payment credentials in our own systems — we tokenize them for security. Your gameplay data (bets placed, games played, winnings, losses) is stored for settlement and account history.

We do not sell your personal data to third parties. We may share limited information with payment processors, legal authorities (if required by law), and our service providers who help us operate irama. For detailed information about how we collect, use, and protect your data, see our privacy policyIf you have questions about your data, contact our support team — they can explain what information we hold and how it is used. We use industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. However, no security system is completely impenetrable, and we cannot guarantee absolute protection.

If you believe your account has been compromised or your data has been accessed without authorization, contact us immediately through your account dashboard. We will investigate and take appropriate action to secure your account. We may also notify you of any data breach or security incident as required by applicable law. Your data is retained for as long as your account is active and for a reasonable period thereafter to comply with legal and regulatory requirements.

Contact for legal inquiries

For legal questions, compliance inquiries, or concerns about how irama operates, you can contact us through multiple channels. The primary method is email — send inquiries to our legal team with a description of your question or concern. We aim to respond to legal inquiries within five business days. During holiday periods like Imlek or major public breaks, response time may extend, but we process all inquiries as soon as capacity allows. You can also reach our support team through your account dashboard. Select "Support" or "Contact Us" and describe your legal inquiry. Our support team will route it to the appropriate department. For urgent matters, include "Urgent" or "Legal" in your subject line so your inquiry is prioritised.

If you are a regulatory authority or legal representative seeking information about irama's operations, terms, or compliance practices, we have dedicated channels for such inquiries. Please identify yourself and your authority when contacting us. We cooperate with legitimate legal and regulatory requests according to applicable law. Our legal team reviews all such requests and provides responses within statutory timeframes where required. We maintain records of all legal inquiries and responses for compliance purposes.

If you have a dispute with irama that cannot be resolved through our standard support channels, you may escalate your case through our legal inquiry process. We will investigate your dispute thoroughly and provide a detailed response. If you remain unsatisfied after our investigation, you may pursue further action through applicable dispute resolution mechanisms in your jurisdiction. We are committed to fair dealing and transparent resolution of all legal matters.