irama Casino & Sportsbook Terms
These terms set out the conditions under which we at irama operate our platform. When you open an account with us, you agree to these terms. We cover account opening, deposits and withdrawals, bonus eligibility, dispute resolution, and our jurisdiction notice. Our policy applies to all users accessing irama services.
We designed these terms to be clear and direct. They reflect how we actually operate — our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), our settlement practices, and our commitment to fair play. If you have questions about any section, our support team is available through your account dashboard.
By using irama, you confirm that you have read and understood these terms and that you comply with all applicable laws in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
Account opening and eligibility on irama
To open an account with irama, you must provide a valid email address, complete our KYC (Know Your Customer) verification, and select a deposit method. We require identity documents and proof of address as part of our verification process. This protects both you and us by ensuring accounts are genuine and funds are legitimate.
Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. We do not share account access, and you must not allow others to use your account. If you suspect unauthorized access, contact us immediately through your account settings.
We reserve the right to suspend or close accounts that violate our terms, engage in fraudulent activity, or breach applicable law. If we close your account, we will return your remaining balance to your original deposit method within standard processing timelines.
Verification is mandatory on irama
We require full KYC verification before you can withdraw funds. This is a legal requirement we enforce consistently across all accounts and jurisdictions.
Deposits, withdrawals, and payment methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed subject to standard verification windows — e-wallets typically settle within seconds, bank transfers within minutes during business hours. Your irama balance is held in your account and accessible for betting, gaming, or withdrawal at any time.
Withdrawals are processed back to your original deposit method. If you deposited via mobile banking, your withdrawal goes to local payment. We do not allow cross-method transfers. Withdrawal minimums and processing times vary by method. E-wallet withdrawals typically settle within minutes; bank transfers may take one to two business days depending on your bank's processing speed. During public holidays like Idul Fitri, Idul Adha, or Imlek, processing times may extend due to banking schedules.
We do not charge withdrawal fees. Any fees deducted are imposed by your payment provider, not by irama. If you have questions about a withdrawal, check your payment provider's status or contact their customer service. Our team can verify that the request was submitted correctly on our end.
Bonus terms and conditions
We may offer promotional bonuses from time to time. Any bonus offer comes with specific terms — eligibility requirements, wagering conditions, and expiration dates. We display these terms clearly when you claim a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.
Bonuses are subject to wagering requirements. This means you must place bets or play games to a specified multiple of the bonus amount before you can withdraw it. We calculate wagering based on actual bets placed on our platform. Bonuses expire if not used within the stated timeframe.
We reserve the right to cancel a bonus if we detect abuse, fraud, or violation of bonus terms. If a bonus is cancelled, any winnings derived from that bonus are forfeited.
Bonuses are optional on irama
You are never required to claim a bonus. You can deposit and play without any promotional offer. Bonuses are available only where we explicitly advertise them.
Settlement and dispute resolution
We settle bets and game outcomes based on official results. For football markets like Liga 1 and Piala AFF, we use official league data. For live-dealer games, settlement is automatic once the hand or round concludes. For esports like Mobile Legends, we use official tournament results. If a result is disputed or changed by the governing body, we adjust settled bets only with documented official evidence.
If you believe a bet was settled incorrectly, contact our support team with details of the bet, the result, and your concern. We will review the settlement and respond within standard timelines. If we find an error, we will correct your account immediately. If we find no error, we will explain our settlement decision in detail.
We aim to resolve disputes fairly and transparently. If you remain unsatisfied after our review, you may escalate your case through the channels listed on our legal notice page. We commit to responding to all escalations within a reasonable timeframe.
Responsible use and account management
We encourage all users to manage their accounts responsibly. Your irama balance is your money — spend only what you can afford to lose. We recommend setting a personal budget before you start betting or playing. Your available balance is displayed at all times, so you can track your spending.
If you wish to take a break from your account, you can request a temporary suspension through your account settings. A suspended account cannot place bets or play games, but you can still withdraw your balance. Suspensions can be lifted by contacting our support team.
We do not offer account controls or account preferences through our platform. However, you can manage your account directly — set a budget, track your balance, and withdraw whenever you choose. If you need support with account management, our team is available through your dashboard.
Jurisdiction notice and service availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not provide legal advice about local regulations.
If you access irama from a jurisdiction where our services are not permitted, we may suspend or close your account. Any remaining balance will be returned to your original deposit method according to standard processing timelines.
These terms are governed by applicable law in the jurisdictions where we operate. Any disputes arising from these terms or your use of irama will be resolved according to the procedures outlined on our legal notice page.
Changes to these terms
We may update these terms from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of irama after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and withdraw your balance.
Contact and support
If you have questions about these terms or need support with your irama account, contact us through your account dashboard or email. Our team responds to all inquiries within standard timelines. For legal or compliance questions, use the contact channels listed on our legal notice page.
We are committed to fair play, transparent settlement, and responsive customer service. These terms reflect that commitment. Thank you for using irama.
Legal and jurisdiction details
Service availability
We at irama offer our services only in jurisdictions where local law permits online wagering and gaming. We do not operate in jurisdictions where such activities are prohibited by law. Our service availability is determined by applicable regulations in each region, and we comply with all legal requirements in the jurisdictions where we operate.
Users accessing irama from any location are responsible for verifying that their access and use comply with the laws of their own jurisdiction. We do not provide legal advice regarding local regulations, and we do not make representations about the legality of our services in any specific jurisdiction. If you are uncertain about the legal status of online gaming in your location, we recommend consulting with a local legal professional before accessing our platform.
We reserve the right to restrict or deny access to our services from any jurisdiction at any time, with or without notice. If we determine that a user is accessing irama from a jurisdiction where our services are not permitted, we may suspend the account and return any remaining balance to the user's original deposit method according to standard processing timelines. This action is taken to ensure compliance with applicable law and to protect both the user and irama.
Account eligibility
To open and maintain an account on irama, you must meet the eligibility requirements set by applicable law in your jurisdiction. We require all users to complete identity verification (KYC) and provide proof of address before accessing certain features or withdrawing funds. This verification process is mandatory and applies to all accounts without exception.
Your account is personal and non-transferable. You are solely responsible for the activity on your account and for maintaining the confidentiality of your login credentials. We do not permit account sharing, and you must not allow others to access or use your account. If we detect unauthorized access or account sharing, we reserve the right to suspend or close the account and forfeit any balance.
We do not make age-based eligibility determinations through our platform. Users are responsible for confirming that they meet all eligibility requirements under applicable law before accessing irama. By opening an account, you represent that you are eligible to use our services under the laws of your jurisdiction. We rely on this representation, and any false information provided during account opening may result in account closure and forfeiture of funds.
Local-law responsibility
Users are solely responsible for ensuring that their access to and use of irama comply with all applicable laws and regulations in their jurisdiction. We do not provide legal advice, and we do not make representations about the legality of online gaming in any specific location. It is your responsibility to research and understand the legal status of online wagering and gaming in your area before using our platform.
Different jurisdictions have different rules regarding online gaming, betting, and casino services. Some jurisdictions permit these activities under specific conditions; others prohibit them entirely. We operate only in jurisdictions where we have determined that our services are legally permissible. However, we cannot guarantee that all jurisdictions' laws are accurately reflected in our service availability decisions, and we do not accept liability for users who access irama from jurisdictions where such access may be illegal.
If you access irama from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We are not responsible for any legal consequences you may face as a result of such access. We strongly recommend that you verify the legal status of online gaming in your jurisdiction before opening an account or placing any bets or wagers on our platform.
Data and privacy scope
We collect personal data from all users as part of our account opening and verification process. This data includes your name, email address, date of birth, identity document information, proof of address, and payment method details. We collect this data to comply with legal requirements (KYC and anti-money-laundering regulations), to verify your identity, to process deposits and withdrawals, and to prevent fraud.
Your data is stored securely and is accessible only to authorized irama staff and our trusted service providers. We do not sell your data to third parties. We may share your data with payment providers, identity verification services, and legal authorities if required by law. For a complete explanation of how we collect, use, and protect your data, please review our privacy policy
We use industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. However, no security system is completely impenetrable, and we cannot guarantee absolute protection. If you believe your account has been compromised or your data has been accessed without authorization, contact us immediately through your account dashboard. We will investigate and take appropriate action to secure your account.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or concerns about our terms and policies, you can contact us through the channels listed on our legal notice page. We maintain dedicated channels for legal and compliance matters, and we respond to all inquiries within a reasonable timeframe — typically within five to ten business days, depending on the complexity of your inquiry.
For urgent matters or disputes that require immediate attention, you may escalate your case through our support dashboard. We will prioritize escalated cases and provide a response as quickly as possible. If you are not satisfied with our response, you may pursue further action through the dispute resolution procedures outlined on our legal notice page.
We are committed to transparency and fair dealing in all legal and compliance matters. If you have concerns about how we operate or how we handle your account, we encourage you to contact us directly. We will work with you to address your concerns and find a fair resolution.